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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, verify withdrawals and keep the platform secure.

Account data encryptedPayment records protectedNo third-party saleRequest access anytimeDeletion on request
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POLICY QUESTIONS

Contact Us About Your Data

If you want to know what personal information we hold, request a copy of your account data, ask us to correct inaccurate records, or delete your data after account closure, reach us through any of the channels below. We respond to privacy requests within seven business days and provide account-data exports in PDF or CSV format.

Team online

Live chat

Open the chat widget in the bottom-right corner of any page and type your privacy request. An operator will confirm your identity using your registered mobile number and walk you through the process in real time.

Email support

Send your request to the support address listed in the account settings panel. Include your registered mobile number and account username so we can verify ownership before releasing any personal data.

Account panel

Log in and visit the privacy section under account settings. You can download your transaction history, update contact details, and submit a deletion request directly from that page without leaving the platform.

DATA PRACTICES

How We Protect Your Information

We encrypt account credentials and payment records with industry-standard protocols, restrict internal access to data on a need-to-know basis, and log every action taken on your account so we can audit suspicious activity. Cookies store session tokens and language preferences but never hold plain-text passwords or wallet PINs. You control whether we keep your data after closure and can request a copy anytime.

Encrypted storage Login passwords are hashed with bcrypt; payment transaction details, mobile numbers and device identifiers are encrypted at rest. We use TLS for all data in transit between your device and our servers so your bKash, Nagad and Rocket credentials stay private.
Cookie disclosure We set session cookies to keep you logged in, analytics cookies to measure page load times and lobby engagement, and preference cookies to remember your language and layout choices. No cookie holds your PIN or password; disabling them logs you out after each page reload.
Retention limits Transaction logs and bet history are kept for three years to support dispute resolution and regulatory audits. Once your account is closed and the retention window expires, we delete personal identifiers and anonymize the remaining records for internal analytics only.
Access rights You can request a full export of your account data, ask us to correct outdated information, or submit a deletion request through the account panel or email. We process access requests within seven days and deletions within ninety days of account closure confirmation.

Common Privacy Questions

We collect your mobile number, email address if you provide one, device type and IP address, plus bKash, Nagad or Rocket transaction IDs when you deposit. This data verifies your identity and processes payments in eligible regions.

Yes. Log in and visit the privacy section under account settings, or send an email to support with your registered mobile number. We deliver a PDF or CSV export within seven business days after verifying your identity.

No. We do not sell, rent or share your personal data with advertisers or marketing companies. Your account information is used only to operate the platform, process payments, prevent fraud and meet legal obligations where they apply.

We retain transaction logs and bet history for three years to support dispute resolution and regulatory audits. After closure and the retention period, we delete personal identifiers and anonymize remaining records for internal analytics only.

We use session cookies to keep you logged in, analytics cookies to measure page performance, and preference cookies for language and layout. You can disable cookies in your browser settings, but account access and payment flows may break.

Submit a deletion request through the account panel or email support. After we confirm closure and settle any pending transactions, we delete personal data within ninety days. Transaction records required for legal compliance are anonymized rather than deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.